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Remote Signalling

Although audible alarm systems play a large part in deterring intruders, many of our domestic alarms and the majority of our commercial systems are monitored by our alarm receiving centre (ARC).

The benefits of a monitored systems are numerous and include the following key functions:

  • The Police are notified as soon as the ARC receives a signal from an activated alarm system.
  • A fire alarm system can be connected into the signalling equipment.
  • Nominated key holders are contacted by the ARC when necessary.
  • The need for third parties to contact the police for an alarm activation is negated.
  • Your system is monitored 24 hours a day, 365 days a year.

Our ARC is approved by the National Security Inspectorate (NSI) and the British Security Industry Association (BSIA) along with all regional police and fire services. It has been designed to withstand physical attack and power failures. All records are held on both the main system and a stand-by system which is located off site with the capability to take over from the main system if required to ensure service cannot be interrupted.

There are two methods of signalling and alarm condition to our ARC.

Active Monitoring (Redcare)

This service connects your system to our alarm receiving centre via your telephone line. It also constantly monitors the line and if your telephone line is damaged or cut, the ARC will be notified and they will contact the police and your key holders within seconds. Redcare signalling is the preferred method of insurance companies.

Passive Monitoring (Digital Communicator)

This also connects your system to our ARC, however should your telephone lie be cut or damaged the signal will not be relayed to the ARC.